Terms & Conditions
These Terms and Conditions (Conditions) set out the basis on which WOTELS HUB (as defined below) will provide accommodation and other products and services at its properties to Customers (as defined below) and Guests (as defined below). By making a Booking (as defined below) the Customer agrees to comply with these Conditions.
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Arrival Date” means the date on which the Customer’s stay at the properties is due to commence, as per the Booking Details
“Booking” means the reservation by the Customer of accommodation and any other products and services detailed in the Booking which is accepted by WOTELS HUB
“Booking Details” means the details of the Booking including the number of Guests, the number of rooms required, the duration of the Guests’ stay at the Properties and any other products and/or services to be included in the Booking
“Charges” means the charges payable by the Customer in connection with the Booking
“Contract” means the contract between the Customer and Generator in relation to the Booking
“Customer” means person who makes the Booking
“WOTELS HUB” means HUB, S.A. or such other company in the same group of companies as WOTELS HUB that operates the Properties
“Guests” means the Customer and any third parties they invite to the Properties in connection with the Booking
“Properties” means the properties owned or operated by WOTELS HUB the location of which is specified in the Booking
2.1 Customers can request Bookings via WOTELS HUB’s website, by contacting WOTELS HUB’s staff at the Properties or through an Online Travel Agency.
2.2 When requesting Bookings, Customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address.
2.3 No request for a Booking should be deemed to be accepted unless and until WOTELS HUB confirms its acceptance and provides a booking reference, at which point the Contract will come into existence.
2.4 Subject to clause 4 WOTELS HUB will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details but any request to change the dates or length of stay or add products and/or services will be subject to availability and the Customer paying for such increased length of stay and/or products and/or services at WOTELS HUB’s standard rates from time to time.
2.5 When booking beds in a shared room, WOTELS HUB will attempt to put people on the same booking in the same room, however this cannot be guaranteed
2.6 When booking for more than 10 persons, different policies and additional supplements may apply.
3. FEES AND PAYMENT
3.1 The Charges will be as quoted by WOTELS HUB to the Customer upon the Customer’s request for a Booking (except when 2.6 is applied)
3.2 Unless otherwise agreed by WOTELS HUB, the Charges only cover the provision of accommodation at the Properties and the Customer may incur additional charges including, without limitation, charges for meals, room service (the “Additional Charges”).
3.3 Customers will be informed of the amount of the Additional Charges before they are incurred.
3.4 Extra person supplements:
- upon to 12 years old:
· 30€ for WOT Ericeira | WOT Lagos | WOT Costa da Caparica
· 15€ remain proprieties
- 06 to 11 years old: 50% discount
- 0 to 5 years old: free of charge
3.5 Bookings will be subject to the Customer:
making payment of the Charges in full in advance or, at WOTELS HUB’s option, paying a booking fee and/or deposit; and providing valid Debit or Credit Card details via which payment of the Charges or the balance of the Charges (as the case may be) and any Additional Charges can be taken at check in at the properties or at the time of booking.
3.6 If not prepaid in full at time of booking the balance of the Charges must be paid by the Customer immediately on checking in at the Properties. Any Additional Charges must be paid either as they are incurred or, at WOTELS HUB’s option, upon the Customer checking out at the Properties.
3.7 The following payment methods are accepted by WOTELS HUB
3.7.1 Credit and Debit Cards: Visa, MasterCard and Maestro
3.7.2 Cash or Credit or Debit Cards, if the Customer is paying in person at the Properties.
4.1 Subject to clause 4.2, the Customer may cancel the Booking without charge if notice is given to WOTELS HUB at least:
· Low Season – January to March // November and December (except New Years Eve): 48 hours before arrival date
· Medium Season – April to June // October (except Easter Period): 7 days before arrival date
· High Season – July to September // Easter and New Years Period: 14 days before arrival date
In case of cancelation after this period, early departure or no show, the total amount of the booking will be charge.
* Bookings for more than 10 people, different policies and an additional supplement will be applied
Groups cancelation policy:
61 days prior: 100% free cancelation > July to September – 91 days – Paid deposits will be credited in future groups or refunded.
60 to 30 days prior: 50% of the group total charged as a cancelation fee > July to September – 90 to 60 days – Remaining amount already paid will be credited in future groups or refunded.
Less than 29 days prior: No cancelations or reductions will be accepted > July to September – 59 days
– 100% of the group total will be charged as a cancelation fee.
– No refund or credit.
4.2 Where the Customer has been offered a discounted rate on condition that the Booking becomes non-refundable upon cancellation then, provided the Customer has been informed of such Condition, in the event of cancellation or changes of the Booking, all Charges applicable to that Booking remain payable in full.
4.3 Where the Customer fails to give sufficient notice of cancellation as per clause 4.1 or fails to arrive (no show) at the Properties, the Booking will be deemed cancelled and the Customer must pay the Properties an amount equivalent to 100% Charges.
4.4 WOTELS HUB may at any time cancel a Booking if the Properties becomes unavailable due to circumstances outside WOTELS HUB’s control in which case WOTELS HUB will pay the Customer a full refund of any Charges and any booking fee paid.
4.5 WOTELS HUB may at any time cancel the Booking if the payment details provided by the Customer in accordance with clause 3.4.2 are invalid and the Customer fails to provide alternative valid details.
5. CHECK IN AND CHECK OUT
5.1 Check-in time at the Properties booked is from 15:00 hrs. Check-in prior to 15:00 hrs. may be available subject to prior arrangement with WOTELS HUB and subject to the full range of services and facilities at the Properties not being available until the standard check in time.
5.2 Check-out time at the Properties booked is 11:00 hrs. Failure to check-out by 11:00 hrs may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate
6. PROPERTIES RULES
6.1 Valid photo identification in the form of a National Identification (ID) or Passport is required at check-in. For non-Schengen Area customers, Passport is mandatory. For Schengen Area customers (including Portuguese customers), ID or Passport is mandatory. Residence/Working Permits are only accepted when issued by the Portuguese Government. Drivers Licences or any other document will not be accepted for any customer.
6.2 Customers are required to conduct themselves and ensure that their Guests conduct themselves in a reasonable and responsible manner at the Properties and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in Guests being asked to leave the Properties in which event all Charges and Additional Charges shall become immediately payable by the Guest.
6.3 Smoking is not permitted inside the Properties and only in the designated smoking areas. Failure to adhere to this requirement may result in Guests being charged a fee of 250€ and being asked to leave the Properties without any refund.
6.4 The Customer will be responsible for any loss or damage caused at the Properties by Guests or visitor of the Guest. The Guest may be liable for WOTELS HUB’s reasonable cost of repairing, cleaning, or replacing any property of WOTELS HUB which is damaged, soiled or lost by a Guest.
6.5 We don’t accept bookings made by those under the age of 18 without the company of adults over 18. Failure to adhere to this rule will result in automatic Cancellation with no refund given.
6.6. Minors: authorization from parents will be request if minors are accompanied by adults who are not direct family. Any other case will be analysed individually and decided by the management team.
7. FOOD AND DRINK
7.1 The Charges includes continental breakfast unless otherwise agreed by WOTELS HUB
7.2 Customers and their Guests may only consume food and drink purchased from WOTELS HUB in the BAR. Externally purchase food and drink may only be consumed inside kitchen and dining room.
Some of our properties are Pet Friendly and allow customers to bring their pets. We only accept cats and dogs upon availability. Pet Friendly properties must be inquired, up to 24 hours prior to check-in date, about available, fees and rules. Additional fees will be applied per night and pet.
9.1 WOTELS HUB may, from time to time, change these Conditions without notice. However, the version of these Conditions in force at the time of the Booking will continue to apply to the Contract. Customers are advised to check WOTELS HUB’s website for the latest version of these Conditions before making a Booking.